Clae Space is a community-focused pottery and creative studio offering classes, workshops, memberships, and firing services. By booking a class, purchasing a gift voucher, or using any of our services, you agree to these Terms and Conditions.
Studio Conduct and Safety
· Treat the studio, tools, and others with respect.
· A clean studio is a safe studio.
· We pride ourselves on creating a supportive environment that encourages creativity as an individual expression.
o Follow all safety instructions.
o Children under 14 must be accompanied by a paying adult unless enrolled in a supervised class.
o Closed shoes are required.
Liability
Participation is at your own risk. Clae Space is not liable for personal injury or loss/damage to property, except where required by law.
Kiln Firing Services
All pieces must be labelled. We are not responsible for damage or glaze faults during Miring. A Firing Waiver must be signed prior to Miring. Work must be collected within six weeks of notification or may be recycled.
Bookings and Payments
Payment is required in full at booking. We may cancel or reschedule due to low numbers, illness, or unforeseen circumstances. In that case, you may choose a transfer, credit, or refund.
Gift Vouchers
Gift vouchers are valid for three years, non-refundable, and not exchangeable for cash. Lost vouchers cannot be replaced.
Photography and Media
We may photograph sessions for marketing purposes. Please inform us before your class if you prefer not to appear in photos.
Intellectual Property
All content and materials created by Clae Space remain our intellectual property unless otherwise agreed in writing.
Accessibility and Inclusion
We welcome participants of all abilities and provide reasonable adjustments upon request. Support workers may attend our classes for free.
Refund & Remedies Policy
We understand plans change. Our policy balances flexibility with fairness and respects the preparation required for each session.
Change-of-Mind Cancellations
For our Paint Your Own Pottery session, cancel up to 72 hours before your session for a full refund. Between seven days and 72 hours, you may transfer or receive credit. Within 72 hours, bookings are non-refundable and non-transferable. For our classes, you may cancel up to 3 hours before the class without a penalty. After that time, the booking is non-refundable and non-transferable.
Cancellations by Clae Space
If Clae Space cancels or reschedules, you may choose a full refund, credit, or transfer.
Consumer Guarantees (Your Rights)
Under Australian Consumer Law, you are entitled to a remedy if goods or services are faulty, unsafe, or not delivered as described.
Firing Services and Finished Work
No refunds for breakages or glaze results beyond our control. If a firing fault is our responsibility, we will offer a reasonable remedy.
