FAQs
Bookings, Cancellations & Payments
What is your cancellation policy?
For single, one-off sessions (Paint your Own Pottery, School holiday, Intro to Pottery and Curated sessions)
We’re happy to refund your booking up to 72 hours before your session. Between 72 and 12 hours, we can re-book you for another date or issue a studio credit for future use. After 12 hours, bookings are non-refundable and non-transferable.
For ongoing classes
For all our ongoing classes, you can cancel your booking or move your booking to another time up to 3-hours before the class start time. After that time, the booking is non-refundable and non-transferable.
For all sessions
If Clae Space needs to cancel a class or event, you can choose to transfer to another date, receive a credit, or request a refund.
How many people will be in the class?
In order to run our classes and events, we need a minimum of 3 people. If we don't meet the minimum bookings, we will notify you 24 hours prior to the class and either refund your ticket or transfer you to the next available date. The maximum number of people in the class varies from 6 to 12 people.
What if I need extra assistance or have a disability?
Please reach out to us to chat about your specific needs by emailing us {link} or giving us a call or text to 0457 667 840. We pride ourselves on being an inclusive and supportive studio and are always happy to chat about how we can welcome each individual into the space.
What do I need to bring to the workshop?
Please bring a water bottle, any layers to keep warm/stay cool. Clay can get messy so please wear clothes that you’re happy to get dirty in. If you are working on the wheel, it is recommended to bring a towel to drape over your lap (and to wipe your hands on). Short nails are your friend! You can still work the clay with longer nails however it makes it a bit more challenging. If you or your child has any specific needs, please let us know.
What do we supply?
We provide aprons, all clay, tools and firing! We have a small kitchenette, a tea and coffee station and a toilet on site.
Where can I park?
We are lucky to have a lot of parking in our area! There is parking available across from our studio and up the ramp. We just ask that you don’t park in front of our neighbours warehouses.
What can I do while my child is at a workshop?
There are a couple of lovely cafes near the studio. Soul is a 1 min walk from the studio and Miner’s Gold is a 1 min drive. Both are great stops for a relaxing coffee and nibble whist your children get creative. Otherwise we are fortunate to be right near the Aqueduct Trail. Walk to the end of the street, towards Micky’s Fitness and join the track at the start. There are many different sections to enjoy and lots of furry friends!
What kind of private parties or workshops can you run?
We love to host events here at Clae Space and have a selection of workshop offerings for you to choose from.
We can also cater for your event with a delicious sharing platters and drinks.
Read more about them here {link to Private parties page}.
Who am I leaving my children with?
We understand that it can be hard to leave your child with us (as much as you can’t wait to get some time!). We can assure you that all our teachers and staff have Working with Children Checks and we have our Child Safe policy here {link}. Most are parents themselves or have extensive experience working with children, so understand the creative needs of children and how to help them achieve their creative dreams.
What happens if I start sketching or painting a Paint Your Own Pottery (PYOP) piece but change my mind?
Once you start sketching or painting on any PYOP piece, it becomes yours and must be paid for at that session.
This is because once a design has been applied, even lightly, the piece can no longer be returned to stock or sold to someone else as traces of the design will remain on the surface.
Other services
Do you have a firing service?
Yes we sure do! We offer bisque firing and a Cone 9 (stoneware) glaze firing service for students and other potters. See all details here {link to page}
What if I want to use the space all the time?
We love having people working on their craft in our space! If this is your jam, check out our Maker’s Club - 24/7 access, a huge storage shelf and more! Check out all the info here {link to page}
Collecting & Storing Your Work
When can I collect my work?
For one off sessions please allow 4 weeks for us to fire your creations. You will receive an email when it's ready to collect. If are visiting from out of town, we are happy to post it to you (price on request)
For all classes, your creations will be ready 2 weeks after you have glazed them. Please check back in to the studio in that time to pick them up.
How long do you keep finished glazed pieces?
Glazed pieces from workshops or classes will remain at the studio for 4 weeks after your pickup email is sent. After that, any uncollected work becomes the property of Clae Space and will no longer be available for pickup.
What about bisque-fired pieces?
Bisque-fired work will be held for 4 weeks. If not collected by then, a reminder email will be sent. If you haven’t rebooked a class or notified us via email within two weeks of that reminder, any remaining bisque ware becomes the property of Clae Space.
What if I’m a Maker’s Club member with shelf storage?
For Maker’s Club members, personal shelf storage is held for 4 weeks after your last session.
We’ll send a reminder email to rebook or confirm your return date. If we don’t hear from you within two weeks of that reminder, your shelf will be cleared and any remaining items will become property of Clae Space.
How long do I have to collect Paint Your Own Pottery pieces?
Paint Your Own Pottery pieces are usually ready for pickup 2 weeks after your class. An automatic reminder will be sent, and all pieces must be collected within 4 weeks of that notification. After this time, uncollected items will become property of Clae Space.
What about class or workshop pieces?
For classes and pottery workshops, an automatic reminder will be sent 4 weeks after your class. All pieces must be collected within 4 weeks, otherwise they will become property of Clae Space.
Firing Services (External Makers)
How long does firing take?
All bisque firing work will be ready 1 week after drop-off unless otherwise notified. You can collect during business hours or contact us to arrange another time.
Do I need to fill out any paperwork for firing?
Yes - all pieces must be weighed upon drop-off at Clae Space, and a Firing Slip completed.
Payment can be made upon drop-off or before pickup.
How long will you hold fired work?
Fired pieces will be held for 4 weeks. After this time, if they haven’t been collected or arrangements made, they will become property of Clae Space.
Parent FAQ (After School Club)
Is firing included in my child’s class?
Yes - all materials and firings are included in your child’s class price.
What if my child misses a class?
You can reschedule to another available session or skip the week within 3 hours of the
session.
When will my child’s pieces be ready for collection?
Pieces are usually ready 3–4 weeks after being made.
Do kids glaze their own work?
Children decorate their pieces with colourful underglazes. We then apply a clear glaze and fire them to stoneware (Cone 9).
Can we book casually or as a block?
You can book one session at a time or save with a multi-pass.
Need More Info?
Where can I find your full policies?
You can find our full Terms & Conditions and other policies on our website. If you can’t find what you need, please get in touch - we’re always happy to help.
