FAQs

Is Clae Space a Covid Safe Space?

Yes, here at Clae Space we clean between classes and workshops making sure all tools are clean and ready for you to use; all our teachers are fully vaccinated; we are registered with Service Victoria for QR signins, all participants must be fully vaccinated to attend our space.

Do I need to be vaccinated to attend a workshop / Event?

Yes, all patrons over the age of 16+ must show proof of COVID-19 vaccination as a condition of entry. This is for the wellbeing of you and our teachers at Clae Space.

What is your Cancellation / Refund Policy

We have a 7 day cancellation policy for all workshops / courses with a full refund.

If you cancel within 7 days of the scheduled workshop / course starting we are unable to refund you as it can be hard to fill spaces last minute.

For one off workshops we are happy to transfer you to a future date up to 72hrs before your booked workshop.

There are NO REFUNDS OR TRANSFERS after 72hrs before your scheduled session.

Minimum Number of Participants 

Please note that we need a minimum of 5 people to run our courses & workshops, if we don't meet the minimum bookings we will either refund your ticket or transfer you to the next available date.

If I can't attend one of my course dates can I make it up another day?

If we can fit you into another session we will but this can't be guarunteed due to small class sizes.

If it is because you have to isolate due to covid or close contact requirements, we will find a time/space for a make up session that works for both you and the teachers.

(please read cancellation policy for one off workshops above)

Creative Children's Workshops

All our teachers and staff have Working with Children Checks and most are parents themselves so understand the creative needs of children and how to help them achieve their creative dreams.

Please make sure all children bring a water bottle with them, snacks if they need them during the workshop times and let us know if your child has any specific needs.

We do not provide food and drinks at the children's workshops in case of allergies.

There is a lovely cafe 1 minute walk from our studio called Soul, the perfect parent's stop for a relaxing coffee and nibble whist your children get creative.


What do I need to bring?

For all courses and workshops we ask you to wear clothes you don't mind getting messy in or an apron and short nails are best when working with clay, although this isn't a requirement. 

A water bottle is also recommended although we do have tea and coffee facilities and a small kitchen to refill your water in. 

Can I book Clae Space for a private party?

You sure can! We love to host events here at Clae Space and have a selection of workshop offerings for you to choose from. 

We can also cater for your event with a delicious sharing platters, bubbles and drinks.

Read more about them here

Do you offer a firing service?

Not right now, however this may change in the future so check back in a few months.

When will my work be ready to collect after a workshop?

For creative one off workshops please allow 3-4 weeks for us to fire your creations, we will email you when it's ready to collect and if are visting from out of town we are happy to post it to you for a small fee of $15.

For all short courses, your creations will be ready one week after the last session to collect from our studio.

Parking

There is amble off street parking just up the ramp for our studio space.

Please be mindful of other businesses within the complex and do not park in front of any of the other building entrances.

Read our full terms and conditions here